Frequently Asked Questions

Orders are processed Monday through Friday, excluding major holidays. Most orders are shipped promptly after production. Once your order ships, you'll receive tracking information so you can follow its progress.

We ship most orders via FedEx Ground. Expedited shipping options, including 2-Day and Overnight delivery, are available during checkout for an additional charge. Shipping rates are calculated based on order value and delivery method. Please double-check your shipping address before submitting your order, as incorrect addresses may delay delivery.

Yes. Freshness is one of our highest priorities. Because we produce popcorn in small batches and package it promptly, your order is crafted to maintain its flavor and crunch throughout transit. We carefully package every order to help ensure it arrives in excellent condition.

Since 1983, Thatcher's has focused on creating premium gourmet popcorn using quality ingredients and small-batch production methods. Ingredients vary by flavor, but we strive to use high-quality ingredients that deliver exceptional taste, texture, and freshness in every batch.

Yes. Most Thatcher's Gourmet Popcorn flavors are gluten-free. The exceptions are Cookies N Cream, Plain Pretzels, and Butter Toffee Pretzels. If you have specific dietary concerns, we encourage you to review product ingredients before placing your order.

Yes. Our current vegan-friendly popcorn flavors include Plain, Kettle, and Za'atar. We continue to evaluate new flavors and offerings, so check back regularly for additional options.

Our products are manufactured in a facility that processes common allergens, including dairy, peanuts, and soy. While we follow strict cleaning and food safety procedures, we cannot guarantee that any product is completely free from allergen exposure due to shared equipment and production areas. Customers with severe food allergies should use caution and contact us with any questions before ordering.

Absolutely. Thatcher's Gourmet Popcorn makes a delicious gift for birthdays, holidays, thank-you gifts, corporate events, and special occasions. You can include a personalized gift note during checkout by entering your message in the order notes section.

Yes. We offer gourmet popcorn gift options for businesses, employee appreciation programs, client gifts, holiday gifting, conferences, and events. Our team can help coordinate larger orders and delivery schedules to meet your needs

Yes. We regularly work with schools, sports teams, nonprofits, community organizations, and event planners looking for larger quantities of gourmet popcorn. Whether you're organizing a fundraiser, special event, or promotional campaign, our team can help recommend the best products and packaging options.

Yes. Thatcher's Gourmet Popcorn offers wholesale opportunities for retailers, specialty stores, gift shops, attractions, entertainment venues, and other businesses interested in carrying our products. We offer a wide selection of gourmet popcorn flavors and can discuss merchandising, volume pricing, and partnership opportunities.

In many cases, yes. Depending on order size and project requirements, we may be able to support custom packaging, private-label programs, or specialty flavor development. Please contact our team to discuss your specific needs.

Because gourmet popcorn is a perishable food product, we do not accept returns unless an item arrives defective. If there is an issue with your order, please contact us within 7 days of delivery. We will work quickly to resolve the situation with a replacement or refund when appropriate.

You can reach our customer service team by phone at 415-643-9945 or by email at sales@tgsp.com. We're always happy to answer questions about products, shipping, gifting, fundraising, wholesale opportunities, and custom orders.

Since 1983, Thatcher's Gourmet Popcorn has been crafting premium gourmet popcorn in small batches using high-quality ingredients and time-tested recipes. Unlike mass-produced popcorn, our products are carefully made to deliver exceptional flavor, freshness, and crunch in every bite.

We offer a wide variety of sweet and savory flavors, from classic favorites to unique specialty creations, making Thatcher's a favorite among families, gift-givers, retailers, and entertainment venues. Whether you're enjoying a snack at home, sending a gift, or serving guests at an event, Thatcher's is committed to delivering a premium gourmet popcorn experience.

Thatcher's Gourmet Popcorn was founded in San Francisco in 1983 and continues to proudly serve customers throughout California and across the United States. Today, our popcorn is produced in Pittsburg, California, where we maintain our commitment to small-batch craftsmanship, quality ingredients, and exceptional customer service.

Every order is carefully prepared and packaged to ensure customers receive the freshest gourmet popcorn possible.